Total customer Service

 












PTC has the technology, the experience and the commercial network to provide customers with a full range of services during all the life cycle of products.  

Spare Parts    

Wherever the customer is in the world, a  large range of spare parts, kept in our indoor storage facility, can be sent to satisfy the customer’s requirement in the shortest time possible.

Heavy Maintenance
and Repairs

 
PTC machines are very reliable with a life cycle time generally exceeding 15 years . Therefore, PTC’s customers have well understood that heavy maintenance and repairs are the important ways to extend the life of a machine for a very reasonable cost.   

PTC maintenance and repair activities are done in its industrial facility at Noisy-le-Sec, near Paris, (France).  When needed PTC technicias will fly over to work directly on the job site.

As the most experienced manufacturer, PTC performs diagnosis and repair at a high level of quality, with in-time delivery service and cost efficiency.

Preventive Maintenance

 

The preventive maintenance guarantees a great performance by replacing components at predetermined intervals. PTC experts hold regular training seminars for customers to ensure great customer autonomy.

Rentals
and Used Equipment

With almost 100 new and used machines in its rental fleet, PTC offers a large range of choices of vibrodivers and vibrolances for hiring in the world. The PTC highly-experienced professionals advise customers for rental or purchase among a large range of second hand products.

All PTC products of the rental fleet are maintained and tested according to the highest level of quality so that the rental or the purchase of a second hand equipment can be a cost efficient alternative to the purchase of a brand new product. Moreover, each equipment set is fully reconditioned before being sold.

Training
and Technical Expertise

The highly-experienced engineers and technicians of PTC support customers in the various application areas by determining the process to apply and the best selection of machine configurations.